Ascentia Contact center managed services is designed to fulfill your information needs
for the Contact Center outsourcing providers in the UAE and overseas. We offer customized and
effective call center services and solutions. Our team of highly professional and market
savvy agents that can cater all your needs whether customer care, product support,
telesales or building a new customer base.
Ascentia’s state-of-art infrastructure combined with latest technology call center solutions
can provide you best ROI (Return On Investment) without being bothered of employing
and training own staff for the purpose. Our rapid application development methodology
helps us create customized and effective contact center scripts to suite your business
requirements. Our contact center solutions can seamlessly integrate into your own
systems to increase efficiency and meet your customer requirements.
With the ability to cater both English and Arabic (any other language based on project
requirement) audience, we are well prepared to take on local and regional markets. Our
agents undergo in-depth training on language skills, pronunciations, product knowledge,
computer skills, delivery and handling varied types of customers. Our effective quality
assurance programs ensure that your clients are well taken care of.
Inbound Contact Center Services
Our team offers resource for all your inbound communications through our sophisticated
Contact center solutions combined with a powerful CRM (Customer Relationship
Management) system. Our team focuses on providing your clients the best service on
your behalf. A dedicated and skilled team of agents are trained to handle all your calls
with complete background knowledge of your business and products.
Our inbound service include :
Phone Answering Service
Handling Business Enquiries
Providing Product/Service information
Customer Care Service
Generating Sales Leads
Outbound Contact Center Services :
Our team of specialized and trained contact center telemarketers offers an entire range
of outbound services. Our customer CRM (Customer Relationship Management) database
combined with our vast knowledge of the local and regional market enable us to target
the right audience and give your business a well deserved boost.
Highly professionals and well trained telemarketers can turn your prospect clients into
profitable customers. We train and encourage our team members to go a step further and
lay a foundation of lasting relationship by using personalized and friendly approach.
Our outbound services include :
Tele - Sales
Lead generation/ lead qualification
Database cleaning and updating