Customers perception of a provider is very important in the service segment, and with varying sensibilities to look after, providers need a large and educated resource pool to manage customer interactions with services that would increase provider credibility, ensuring repeat business.
Ascentia factors in these base requirements in all our contact center processes by deploying customer-focused operations to drive customer satisfaction metrics across every process.
Our Contact Center solutions encompass customer relationship management (CRM) technologies, social media, and analytics to deliver accurate, timely information about each customer to an associate before the point of contact. This puts the customer at the center of the transaction, creating positive moments of truth and reducing the customer effort.
Ascentia brings adaptable technology solutions fulfilling all your specific requirements in real time. With years of experience and technical expertise, we have designed comprehensive communication solutions helping you offer the exceptional experience to your customers at unbeatable prices.
Make communication a driving force in your business operations by providing advanced and interactive facilities to your customers to contact you. Our Dialer Management Suite is a full-featured and scalable product that is capable of simplifying interactions between your customers and Call Management agents. These are simple and easy to upgrade to meet your evolving needs.
While the role and importance of workforce management might not be immediately clear to you, it’s time to dig deeper into what the right solution can do for your business. It’s more important than you think.
Effective workforce management can help you streamline operations, reduce costs, and enhance employee productivity.
Ascentia associates are UAE’s premier executive recruiters, serving mid-tier to Fortune clients. With teams of recruitment experts across the country, our broad reach delivers demonstrated hiring results. We work across all major industries and functionalities to find and place the transcendent talent that will propel financial value for your company or firm.
We believe executive recruiting firms should understand your goals and deliver upon your requirements. We help you drive lasting business success – today, tomorrow, and for years to come.