Advances in IT have made it possible to design, program and implement customized solutions that tailor information exchange to very specific business needs. However, these solutions are only as good as the IT specialists who create them. Ascentia offers fully managed IT desktop support, network support and beyond - across core solutions categories of Unified Communications, Data Networking, Carrier, Security, and Analytics. We provide coverage for all your IT needs from end-user computer maintenance and repair to comprehensive data network monitoring and management. With periodic reviews as well as Business Analytics, our goal is to help improve your overall business operations.

Highly-qualified IT talent goes beyond the basic creation of business infrastructure. In addition to supplying enterprise-wide solutions for knowledge exchange, they stay up-to-date on the latest developments in reducing energy consumption. As improved solutions become available, the best IT professionals can apply new techniques and best practices to the unique IT structure of each business.

Our highly experienced engineers provide expertise in a wide range of technologies. We take the task of maintaining IT on your plate so that you can focus your time on what matters – managing, operating and growing your business. Our expert engineers will design, build and proactively monitor your IT environment to stop threats and minimize downtime before problems occur. Your business will be free to grow as we create a strategy to let your IT infrastructure support all of your business needs.

Our goal is to make your life easier so we never stop innovating our process. Even with a wide range of IT solutions from A to Z, our certified engineers continue to develop new products that align with the client’s needs and technical requisites.

 
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Customer Relationship Management

Customer Relationship Management, popularly known as CRM is a systems approach to centralise the interaction of an enterprise with its customers. CRM manages the life-cycle of a customer from suspect to prospect to customer stage, and beyond.

The CRM software enables companies to focus on customers and personalize their experience with the company’s product and services. The CRM system is a central repository of all customer knowledge, marketing activities, sales, and customer service and allows collaboration between different departments interacting with a single customer.